Customer Retention Specialist (Syariah Finance) - Batam

Join Astra Credit Companies, a leading financial services provider in Indonesia, as a Customer Retention Specialist (Syariah Finance) in Batam Kota, Kepulauan Riau. In this role, you will play a crucial part in maintaining and strengthening customer relationships within the Syariah Finance sector. With a focus on data-driven strategies and personalized customer service, you will help ensure customer satisfaction and loyalty, ultimately contributing to the company's growth and success.

As a Customer Retention Specialist at Astra Credit Companies, you will work closely with our existing customers to understand their needs and preferences. You will develop and implement tailored retention strategies, utilizing tools such as Salesforce and HubSpot to track customer interactions and measure the effectiveness of your efforts. Your daily tasks will include analyzing customer data, identifying at-risk customers, and creating targeted campaigns to re-engage and retain them. Additionally, you will collaborate with cross-functional teams to ensure seamless integration of retention initiatives with broader business objectives.

📋 Tanggung Jawab Pekerjaan

• Analyze customer data using Salesforce and HubSpot to identify trends and patterns that indicate customer churn or dissatisfaction.
• Develop and implement personalized retention strategies for at-risk customers, including targeted communication campaigns and loyalty programs.
• Track and report on the success of retention initiatives, providing regular updates to management and stakeholders.
• Collaborate with the marketing and sales teams to ensure alignment between retention efforts and broader business goals.
• Stay up-to-date with industry trends and best practices in customer retention, attending relevant workshops and webinars.
• Provide exceptional customer service, addressing customer inquiries and concerns promptly and professionally.
• Work closely with the credit analysis team to assess the financial health of customers and identify potential risks.
• Participate in cross-functional projects and initiatives that support the company's strategic objectives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 3 years of experience in customer retention, customer service, or a similar role within the financial services industry.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and draw actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and colleagues.
• Proficiency in using Salesforce and HubSpot, as well as other relevant software and tools.
• Knowledge of Syariah Finance principles and practices is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in both English and Indonesian languages is required.

🛠️ Keahlian

Lowongan Terkait